Privacy Policy

Bubbl. respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit or make a purchase from bubbl.nz, engage with us on social media, or otherwise interact with Bubbl.

This policy is designed to align with New Zealand privacy expectations under the Privacy Act 2020 (including transparency and your rights to access and correction). If you’re in Australia, it’s also intended to be consistent with the Australian Privacy Principles (APPs).

 

1) What personal information we collect

Depending on how you interact with Bubbl., we may collect:

A. Information you provide to us

  • Name, email address, phone number

  • Billing and shipping address

  • Order details (what you bought, order value, order history)

  • Account details (if you create an account)

  • Messages you send us (email, DMs, contact forms)

  • Content you submit (reviews, testimonials, survey responses, UGC applications)

B. Information we collect automatically

  • Device and browser information

  • IP address and approximate location (city/region)

  • How you use the Site (pages viewed, clicks, time on site)

  • Referral source (e.g., Instagram, TikTok, Google)

  • Cookies and similar tracking technologies (see section 6)

C. Payment information
Payments are processed through third-party payment providers. We typically do not store full card details ourselves.

 

2) How we collect your information

We collect personal information when you:

  • Place an order or attempt to check out

  • Subscribe to emails/SMS

  • Contact us, submit a form, or apply to collaborate

  • Leave a review

  • Browse our Site (via cookies and similar tech)

3) Why we collect and use your information

We use personal information to:

  • Process and fulfil orders (payment, shipping, returns, customer support)

  • Communicate with you about your orders and enquiries

  • Send marketing (if you opt in), such as product updates, offers, and community content

  • Improve our Site and products, including analytics and testing

  • Prevent fraud and keep the Site secure

  • Comply with legal obligations

We aim to collect only what we need for these purposes.

4) Marketing (email and SMS)

If you opt in, we may send you marketing messages. You can unsubscribe anytime by using the unsubscribe link in an email.

We may also send “service” messages that aren’t marketing (e.g., order confirmations, shipping updates).

5) Who we share your information with

We may share personal information with trusted third parties who help us run Bubbl., such as:

  • Ecommerce platform and hosting (e.g., Shopify)

  • Payment processors (e.g., Shopify Payments/Stripe/PayPal — depending on what you enable)

  • Shipping and logistics providers

  • Email/SMS platforms (e.g., Klaviyo/Mailchimp — whichever you use)

  • Analytics providers (e.g., Google Analytics)

  • Advertising partners (e.g., Meta/Facebook/Instagram)

These providers process information on our behalf for the purposes described in this policy.

We may also disclose information if required to comply with law, respond to lawful requests, or protect our rights and customers.

6) Cookies, analytics, and advertising (Meta/Google)

We use cookies and similar technologies to:

  • Keep the Site working properly

  • Remember preferences

  • Understand how visitors use the Site (analytics)

  • Measure and improve advertising (e.g., Meta Pixel)

Shopify-powered stores may use cookies and related tracking for storefront functionality and analytics.

Managing cookies: You can control cookies through your browser settings. Blocking some cookies may impact Site functionality.

7) International data transfers

Some of our service providers may store or process information outside New Zealand or Australia (for example, cloud hosting and marketing tools). When we use overseas providers, we take steps to work with reputable services and protect your information.

8) How we protect and store your information

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. This includes limiting access to staff/contractors who need it and using reputable platforms.

No method of transmission or storage is 100% secure, but we work hard to keep your data safe.

9) How long we keep your information

We keep personal information only as long as needed for:

  • fulfilling orders and providing support,

  • meeting tax/accounting requirements,

  • resolving disputes, and

  • running our business (e.g., analytics trends).

When information is no longer needed, we take steps to delete or de-identify it where appropriate.

10) Your rights (NZ + AU)

New Zealand: You have the right to request access to personal information we hold about you and to request corrections.
Australia: You may also request access/correction consistent with the Australian Privacy Principles.

To make a request, contact us using the details below. We may need to verify your identity before responding.

11) Children

Bubbl. is designed for a general audience. If you are under 16, please ask a parent/guardian before providing personal information or placing an order.

 

12) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be posted on our Site with an updated effective date.

13) Contact us

For privacy questions, access/correction requests, or complaints, contact:

Bubbl.
Email: hello@bubbl.nz
Address: 18 Oteha Valley Road Extn, Albany

If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner (NZ) for guidance on privacy rights and obligations.